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Frequently Asked Questions

Q: What exactly is CCU Alert?

A: CCU Alert is a notification system that allows designated administrators to send time-sensitive messages to the mobile phones, email, and/or pagers of their subscribers (students, faculty, staff, radio stations, TV stations, and others). In the event of an emergency, subscribers can get notified immediately of the situation, wherever they are geographically.

 

Q: Under what circumstances will CCU officials send a CCU Alert?

A: CCU Alert will be used to notify subscribers of 1) inclement weather requiring a change in the university schedule/closing of the campus and 2) any incident posing an imminent threat to the health and safety of the university community.

 

Q:  How many CCU Alert text messages will I receive?

A: CCU Alert text messages will be sent only to alert you to emergency situations as noted in #2. The exact number is difficult to predict, but there should be very few. However, you may, on occasion receive test messages which will help us determine the effectiveness of the system. 

You should receive messages within seconds of their transmission. If your cell phone is turned off when a text message is sent, you should receive it after your turn your cell phone on, provided your phone has not been turned off for an extended period.

 

Q: How do I sign up for CCU Alert?

A: If you are a student, faculty or staff member please click on the "Create New Account" link and enter your information as requested.

 

Q: Are there any costs for using CCU Alert?

A: The service is offered by CCU at no charge to students, faculty and staff, but, depending on each individual’s personal mobile phone plan, there may be a nominal fee from the carrier to use the service.  Note: All landlines, most Tracfones and some pay-as-you-go phones will not register on the CCU Alert system. This is a limitation of the phone providers.

 

Q: I do not subscribe to a text message plan with my mobile phone carrier.  Is there another way that I can still receive CCU Alert messages?

A: CCU automatically sends emergency messages to CCU email addresses.  You may also elect to have CCU Alert messages sent to a personal email address so that you receive an additional form of emergency communication.

 

Q: Can my parents/spouse subscribe?

A: Subscribers may register a second mobile phone number and/or email address so that a parent/guardian or spouse/significant other can receive the same instantaneous message as the student.  Note – each subscriber is allowed up to two mobile phone numbers and two email addresses per account.

 

Q: Do I need to install software and/or hardware in order to have CCU Alert?

A: NO. CCU Alert is a 100% web-based software system, so you do not need any additional software or hardware. All you need is a web browser with an Internet connection and you are ready to subscribe! You can look at CCU Alert as a Public Safety "Utility"- always on and ready for action.

 

Q: What if I am having difficulty signing up?

A: For assistance, e-mail your mobile phone number and the name of your provider to support@e2Campus.com. Indicate that you want to sign up in the Coastal Carolina University Alert system.

 

Q: How long is my account active?

A. Your account is active from July – June.  Each summer and early fall, CCU students, faculty and staff will be reminded to sign up for CCU Alert.  Students graduating in December may cancel the account by following the instructions as noted in #10, "How do I Opt-Out (remove myself) from receiving CCU Alert?"

 

Q: Will any person receive unsolicited messages ("SPAM") on their mobile phone?

A: NO. CCU Alert enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and CCU Alert does not sell the contact information of our subscribers to third party marketers.

 

Q: What if I change my cell phone service provider?

A: When you change cell/mobile phone provider but keep your existing mobile number it is considered "ported." Depending on the mobile phone provider, it may take up to 30 days for the CCU Alert system to be updated. During the "ported" time period, you may not receive alerts because the alerts are sent to the old mobile provider, which may not forward them.  To prevent any delays or missed alerts, we recommend that you log into your CCU Alert account at http://www.coastal.edu/emergency/login.html and change your phone number (if applicable) and service provider.

 

Q: How do I Opt-Out (remove myself) from receiving CCU Alert?

A: You may make changes or delete your account at any time.  Click on "Manage Existing Account" entering your user name and password.  Click on the "Services" tab.  Click on the "Change Status" or "Delete" buttons to make changes in your account


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