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Voicemail

Quick Menu:
Accessing your mailbox | Features of voice mail |
First time mailbox setup | Passwords | Quick facts | Transfer a call |
Requesting a voice mail account | Mail Scripts

Coastal Carolina University's voice mail system is the Avaya Modular Messaging system. With this system, voice mail can be obtained through your Outlook mail client.  You also have the capability of sending and receiving faxes.

Accessing your mailbox
On campus from your phone:  Enter 6500, you will be prompted for your password.
On campus from another phone:  Enter 6500, "#", you will be prompted for your phone extension and password.
Off campus:  Dial 349-6500, "#" you will be prompted for your phone extension and password.

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Features of voice mail
Date and time stamp (anytime during playback, press 5 for this information).
Reply to message (on campus) via email or voicemail.
Sending a copy to another mailbox or email account.
Group lists
Send and receive faxes with email client.?(Sending a voice mail via email and sending and receiving faxes will need to be programmed on your Outlook by your IRC).

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Requesting a voice mail account
Voice messageing gives you the ability to communicate effectively from any touchtone phone 24 hours a day. Accounts can be established by filling out the ITS Help Desk
Voice mail is not automatically provided with your extension.  Therefore, You must initiate a helpdesk ticket by either calling the ITS Helpdesk @ extension 500 or visiting http://helpdesk.coastal.edu/new and provide the required information.
Once the helpdesk request for your voice mail feature has been completed, you will receive an email with letting you know it is complete. The email will also contain the following  first time setup instructions.

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First time mailbox setup (please be sure to read the previous section first)

Call the Avaya Modular Messaging System number:   6500.  Off campus: 349-6500.
Your temporary password is:   "2580"
Follow the prompts as instructed.
??Playback controls when using the tutorial:??If you are using the tutorial, you can use the following commands:??When listening to instructions, use the following options when listening to instructions:
To continue                     1?Repeat information            2
?When recording prompts and greetings:
Accept the recording          1?Re-record                         2?Erase the recording            3?Exit from the tutorial          *

(Note: you cannot use the star key (*) to exit from the tutorial when you are changing your password.
When prompted, enter a new personal password.
When prompted, record your name.
When prompted, select the option to record a personal greeting and record your greeting.   The university has some recommended scripts and greetings that should be used.

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Passwords
Determined by the person's assigned voice mailbox.
Passwords must be at least four digits in length.
It is imperative that you select a password which you will be able to remember.

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Quick facts
The extension for the voice mail system is 6500.
If you have a message in your mailbox that you do not need to listen to, etc.; to get to the end of this message, press 33, then delete (7) if applicable
An extended absence greeting should be used if you plan on being out of the office for an extended period of time. Callers cannot skip your extended absence greeting. To record this special type of greeting select 4 (personal options), 3 (greetings), 2 (extended absence) from the main menu. (4,1,2   or use the subscriber options utility installed with the outlook add-in.)
Your personal greeting should be updated daily noting the current date.

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To Transfer a caller to another persons voice mail box
Press "Transfer", “7”, “Wait for prompt” to enter extension , enter extension (xxxx),  press “Transfer".

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Scripts and Greetings
Direct Voice Mail: "You have reached the voice mail of (name) __________ in the Office/Department of ___________________ at Coastal Carolina University. Today is (day, date) __________. I am (identify if you are out for the day, in meetings, etc.) ____________________ and will return your call (day, date) _____________. If you would like to leave a message, please indicate your name, a detailed message and your telephone number at the tone. If you need immediate assistance, please press "0" or contact (name, number of person designated) ______________ at (phone number) _________. Thank you."
Indirect Voice Mail: "You have reached the voice mail of (name) __________ in the Office/Department of ________________ at Coastal Carolina University. Please leave your name, a detailed message and your telephone number at the tone. I will return your call as soon as possible. Thank you."
Office: "You have reached the voice mailbox for the Office of (or Department of) _________ at Coastal Carolina University. Please leave the name of the person you are calling, as well as your name, telephone number and a message at the tone. Your message will be relayed to the person you are calling as soon as possible. Thank you."
Summer Hours: "You have reached the voice mail of (name) _______________ in the Office/Department of ___________________ at Coastal Carolina University. Today is (day, date) ________________. I will be out of the office this afternoon. Please leave your name, a detailed message and a telephone number and I will return your call on (day, date) __________. [If you are calling to report an emergency situation, please contact Campus Law Enforcement at 349-2177.] Thank you."
Extended Absence: "You have reached (name) in the Office/Department of ____________ at Coastal Carolina University. I am away from the office until (date). If your call requires immediate attention, please call (name)_______at _______; otherwise I will return your call when I return. Thank you."

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