How We Operate
We do:
Listen to your concerns and questions
Help you identify underlying issues
Identify and explore options and next steps
Discuss resolution strategies
Provide another—and an impartial—perspective
Help you prepare for a difficult conversation with another person
Facilitate difficult conversations as an impartial third party
Help open avenues of communication
Suggest resources and make referrals to appropriate resources
Assist in sorting through why communications you’ve tried may have broken down, and offer some ways to address that
Coaching
Gather more information about your situation, when you ask for that
Track patterns of perceived challenges on campus, while maintaining confidentiality
Suggest strategies for addressing systemic issues present on campus as appropriate
What we don't do - We:
Do NOT maintain records (paper nor electronic) that identify you as a visitor
Do NOT represent individuals in formal procedures;
Do NOT conduct or participate in formal investigations or processes
Do NOT formally and/ or professionally adjudicate, arbitrate or mediate issues (although we may use mediation strategies for shuttle diplomacy)
Do NOT make binding decisions
Do NOT provide professional psychological counseling or legal advice or services
Do NOT testify or gather evidence for formal administrative processes
Do NOT advocate for individuals or departments (we advocate for a fair process)
Do NOT revise or rescind any policies, rules or procedures
Do NOT serve as an office of record or an agent of notice for the University