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How We Operate

graphic of puzzle pieces and human fiqures We do:

Listen to your concerns and questions

Help you identify underlying issues

Identify and explore options and next steps

Discuss resolution strategies

Provide another—and an impartial—perspective

 Help you prepare for a difficult conversation with another person

Facilitate difficult conversations as an impartial third party

Help open avenues of communication

Suggest resources and make referrals to appropriate resources

Assist in sorting through why communications you’ve tried may have broken down, and offer some ways to address that

Coaching

Gather more information about your situation, when you ask for that

Track patterns of perceived challenges on campus, while maintaining confidentiality

Suggest strategies for addressing systemic issues present on campus as appropriate

What we don't do - We:

Do NOT maintain records (paper nor electronic) that identify you as a visitor

Do NOT represent individuals in formal procedures;

Do NOT conduct or participate in formal investigations or processes

Do NOT formally and/ or professionally adjudicate, arbitrate or mediate issues  (although we may use mediation strategies for shuttle diplomacy)

Do NOT make binding decisions

Do NOT provide professional psychological counseling or legal advice or services

Do NOT testify or gather evidence for formal administrative processes

Do NOT advocate for individuals or departments (we advocate for a fair process)

Do NOT revise or rescind any policies, rules or procedures

Do NOT serve as an office of record or an agent of notice for the University