Own Your Space

University Housing utilizes a web-based maintenance request system through MyCoastalHome. At any time, students can access the website and put in a maintenance request simply using their CCU username and password.

Internet Issues - any issues with Internet or Wi-Fi should not be submitted through MyCoastalHome. You may submit these type of requests to Student Computing Services.

**Most maintenance requests are completed within 24 to 48 hours unless parts have to be ordered or it is a more significant issue. If your request has not been completed and you have not gotten a message from University Housing with an explanation within 48 business hours, contact your community desk or Community Coordinator.

To submit a request, log into MyCoastalHome and select "Maintenance Request" at the top of the page. From there you will see the option to submit a maintenance request for the following spaces:

• Room Space - The bedroom where you live and sleep
• Shared Space - Bathroom, kitchen and common space within your room, suite or apartment
• Public Space - Spaces outside of your living space (e.g. elevator, lobby, study room, etc.)

You should submit a Maintenance Request in MyCoastalHome for any lost or stolen key(s). All lock-change fees have a nonrefundable $75 administrative fee as well as a fee for materials once the lock change occurs. The cost of the materials portion of a lock change is determined by the location and room type and is based on the number of lock cores that need to be re-cored as a result of the lost or stolen key. Below is a chart indicating lock change fees based on location and room type:

Key-related Fees
Please note these rates are subject to change; updated rates will be posted online.

1. Clean REGULARLY!
   • Cleaning your space on a regular basis is key to your safety. Regular cleaning will help limit the spread of germs in your own space and shared spaces with roommates. Clean with products suitable for surfaces or spaces you are cleaning, instructions for use can be found on cleaning product labels. 
2. Clean and disinfect surfaces in your room and common areas!
   • Use an all-purpose cleaner and a cloth to wipe down counters, cabinets, shelves, and baseboards.
   • Use an all-purpose cleaner and a cloth or sponge to scrub sinks.
   • Clean windows and mirrors with window cleaner or all-purpose cleaner.
   • Use disinfectant product or wipes to wipe down door knobs, dresser handles, light switches, and other high touchpoints.
   • Sweep floors. Use an all-purpose or dedicated floor cleaner to mop non-carpeted floors. Vacuum carpets and rugs.
3. Clean your bathroom!
   • Use an all-purpose cleaner or dedicated toilet cleaner and toilet brush to clean toilet bowl. Wipe toilet seat with all-purpose cleaner and cloth.
4. Collect garbage and dispose of in community dumpster.
5. Always wash your hands when finished cleaning.

1. Clean and disinfect surfaces and items after each use, with cleaning and disinfecting supplies (tissues, paper towels, all-purpose cleaner, and disinfectant).
2. Follow directions on cleaner and disinfectant labels. Cleaning labels will include instructions for how to safely use product, including if personal protective equipment (gloves, glasses) is needed. 
3. Wash hands immediately after disinfecting with soap and water for 20 seconds.

Residents who share the same common areas should limit contact with resident who is sick and use all-purpose cleaner and disinfectant in areas used by all residents.

1. Separate your laundry.
   • Sort laundry by fabric type and color. Reference the care label for each garment for specific washing instructions. Delicate items should be washed by hand or on the delicate cycle in a mesh bag.
2. Washing Cycle
   • Options: Normal and Permanent Press to Delicate and Quick Cycles.
3. Set the water temperature.
   • Cold water is the gentlest way to wash your items! It requires less energy and helps protect the environment.
   • Warm water is best used for moderately dirty loads, dark colors, and for use in the permanent-press cycle.
   • Hot water is best used for kitchen and bath towels, bedding, sturdy fabrics, and any extremely dirtied items. Hot water sanitizes and kills germs but, in some cases, can shrink your clothes, fade fabrics, set certain stains, and requires a lot of energy use.
4. Add detergent and fabric softener.
   • Pods should be loaded directly into the drum of the washing machine.
     • Pods should not be used in washing machines in Ingle, Eaglin, Tradition, Chanticleer, Singleton-Young, DeCenzo, or the Gardens.
   • Liquid detergent should be added to the dispenser in Ingle, Eaglin, Elvington Loop, and the Gardens, and to the drum in University Place.
   • Follow directions on your laundry detergent container ensuring you use appropriate amount for load size.
5. Load the washing machine.
   • Do not overfill or overcrowd the washing machine.
     • Small loads: 1/3 size of the drum.
     • Medium loads: 1/2 size of the drum.
     • Large loads: 3/4 size of the drum.
6. Turn on the washing machine.
   • Close the door and hit the start button.
   • Double check the door is closed.
   • Do not open until the cycle is complete.
7. Clean your washing  machine.
   • Leave door to washing machine slightly opened between uses. This will allow the machine to air out.

1. Ensure lint trap is empty.
   • The lint trap looks like a long vent and is usually located inside the bottom lip of the dryer opening. It is particularly important to empty the lint trap between drying loads of laundry. An excess buildup of lint can eventually damage the machine, and even pose as a fire hazard if neglected.
   • To empty most lint traps, you simply lift the small handle on the lint screen until the entire piece is removed. Then glide your fingers over the rigid netting on the lint screen and remove any fibers or hairs that have built up on it.
   • Once the netting is clean, slide the lint screen back into place so you are ready to dry your next load of laundry.
2. Load the Dryer.
   • Untangle your clothes and linens before putting them inside of the dryer. The spin cycle on the washing machine is used to remove excess water from the load. However, it can compress and tangle items.
     • Sheets and large towels can get particularly tangled in the washing machine. Make sure items are separated and not twisted.
   • Check drying care instructions on the inside label of each clothing item. This will help ensure you do not damage or shrink items. Let delicate clothing items air-dry to avoid damaging them.
   • Store delicate items in mesh bags or in pillowcases before putting them in the dryer. This will help straps or hooks/clasps to not get damaged or stretched.
   • Reduce static cling by using a dryer sheet or wool dryer balls with wet clothes. 
   • Split up large amounts of wet clothes or linens into multiple drying loads.
3. Pick the right temperature and setting.
   •  Select a drying temperature for the type and amount of wet laundry you have.
   • The heat setting is usually a knob that you can rotate clockwise or counterclockwise to select an option. The pointer on the dial needs to line up with the indicated notch for a particular setting.
   • Use the regular heat temperature for everyday clothing and cotton items like towels and sheets. The medium setting will emit slightly less heat than the regular setting. This temperature is also good for a medium load of casual or everyday clothing items, but not for thick or plush cotton-like towels.
   • Use the low setting for drying delicate items.
   • The longer you leave clothing or linens in the dryer, the more likely they will be creased or wrinkled.
4. Check the load to ensure it is completely dry when the machine turns off. If laundry is tangled, it may not have dried all the way through. Detangle and dry for an additional 10-15 minutes.
5.  Clean the lint trap (follow directions in step 1). 

If your washing machine or dryer is not working, submit a maintenance request through MyCoastalHome.

1. Always use your disposal with running water. Running water from your kitchen faucet will help move waste down your drain. Without it, waste can get stuck in your disposal or further down your pipe, which can lead to a clog.
2.  Use cold water only. Cold water will solidify any grease or fat that makes its way down your drain. This will help your disposal grind them up and flush them away. Hot water, on the other hand, causes grease and fat to liquefy, which can jam your disposal and clog your drain.
3. Do not overload your disposal. Your disposal is only designed to handle a certain amount of waste at a time. When you are using your disposal, feed small pieces of food down the drain one at a time. Make sure to break up large pieces of waste into smaller pieces before grinding them up.
4. Make sure to fully grind all waste. To avoid buildups and damage to your disposal, you will want to make sure that food and waste are fully ground up and flushed out of your unit.
5. Run your unit for an additional 30 seconds to ensure that it is clear, after you hear the final piece of waste ground up by your disposal.
6. Remove small objects from your sink before use. Many people place dishes and silverware in the same sink that leads to their garbage disposal. To prevent damage to your disposal blades, remove any silverware or other small objects from your sink before using your unit.
7. Avoid grinding waste that will clog or damage your unit. Certain types of food should never be put down in your garbage disposal because they can lead to damage, jams or drain clogs. These include grease, liquid fat, uncooked fat trimmings, potato peels, expandable foods (like rice and pasta) and large animal bones.

1. Load the top and bottom racks of the dishwasher.
   • Ensure that you get clean dishes every time by scraping any extra food off the plates before loading them in and evenly space dishes with the dirty side angled down.
   • Do not overlap your dishes (doing so prevents the water jets from reaching the inside for thorough cleaning). 
   • Top rack:
     • Load items like bowls, cups, mugs, and water bottles in the top rack.
     • Position smalls bowls and plates between tines.
     • Place dishwasher safe plastic containers and lids on top rack only to avoid warping.
     • Always check the bottom of your plasticware, dishware, pots, and pans to make sure they are dishwasher safe.
   • Bottom rack:
     • Place large kitchenware like dinner plates, serving platters, dishwasher-safe baking dishes, stainless steel pots, and other heavily soiled dishes in the bottom rack.
     • Position pots and pans along the sides of the dishwasher or toward the back.
     • Add utensils to the dishwasher’s utensil basket, making sure to face sharp objects like knives downward to avoid injury.
     • Before closing the dishwasher door, make sure there is nothing blocking the wash arms.
2. Load the dishwasher detergent.
   • The loading area is on the inside of the dishwasher door.
   • Place detergent in detergent dispenser.
   • Close the lid and press firmly until it clicks shut. After the dishwasher completes an initial pre-wash cycle, the lid opens to mix detergent with the water.
   • Using the correct detergent is important for the performance of your dishwasher. Only use detergent that is formulated for automatic dishwashers. There are several types of detergents to choose from, including liquid, powder, gels, tablets, and packs.
3. Select a wash cycle.
   • Quick (typically uses more water, energy, and a higher temperature for fast results. Use this cycle you have lightly soiled dishes that you need in a hurry).
   • Normal (the most used dishwasher cycle, it cleans everyday messes without using extra water. Use this cycle on day-to-day loads that are not heavily soiled.
   • Heavy Duty (for loads that include pots and pans or other heavily soiled items. Typically uses extra water and higher temperatures to clean your cookware thoroughly). 
4. Start the dishwasher.
   • Double check there is nothing blocking the wash arms before selecting your cycle, shutting the dishwasher door, and pressing start.
   • A normal load will take approximately 2.5 hours to finish, although a light located on the front of your dishwasher should indicate when the cycle is done.
5. If the dishwasher is not working, please submit a maintenance request in MyCoastalHome.

• Small kitchen appliances are convenient and typically easy to clean. To ensure your safety while using small kitchen appliances:
  • Make sure you always unplug the appliance when you are done using it.
  • Make sure the cord is unobstructed.
  • Read the manual prior to using.

• Turn off cooking appliances immediately after use
• Remain in kitchen area while cooking
• Keep flammable objects away from stovetop
• Keep loose clothing and hair away from stovetop
• Keep stovetop and burners clean
• Turn pan handles inward during cooking
• Stand to the side when opening oven door
• Protect hands with oven-mitt
• Utilize fire extinguisher when needed (if safe) and alert Public Safety